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How long does it take for your service to be ready after we put the order in? We have a client that needs to have it setup in 24 hours. |
Webservio aims to complete all Mail Bagging setups within 4 hours of placement of the order during business days. If you have an urgent requirement, then please contact support@webservio.net to expedite the setup. However, please be considerate of other customers by asking for an expedited request only in cases of emergencies. |
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Can I view a demonstration of the Mail Bagging and/or the Email Continuity service? |
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We have demos for Shared, VPS, and Email Continuity Mail Bagging services. Click onto one of the following links to
view the solution of your choice.
Shared Mail Bagging
VPS Mail Bagging
Email Continuity Mail Bagging
You may also send an email to sales@webservio.com to request an online tour of the Mail Bagging and Email Continuity services. |
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What will happen if I do not have a Webservio MX backup (aka Mail Bagging) solution? |
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If you do not have a Backup MX Server (aka Mail bagging or Backup MX), the following conditions may occur if your primary mail server becomes unavailable for any reason:
- Email will bounce (Returned to Sender)
- Your (inbound) email will cause a backup in the originating mail server's spool
- Service Timeout. Depending on the Retry Attempts by the originating mail server, your mailboxes may never receive their incoming email
- Correspondents may not understand bounce messages. To most users, bounced (undelivered) messages are unreadable, so when they can't send an email, they may not try to resend.
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What is Email Continuity and when would I use it? |
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Email Continuity is an addition to Webservio's mail backup solution which allows all your email users to send and receive email messages during your mail server outage. With POP3, IMAP and Web based access, users may simply continue to send and receive emails from their email client as if there is no interruption, or Web based email accounts can be accessed from anywhere in the world. This solution will ensure business continuity when email communication is essential during primary mail server downtime. |
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What if I have no internet access for an extended period of time yet I still need to continue my email communication? |
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Email Continuity is often referred to as Email Disaster Recovery. This is because there are numerous situations, such as natural disasters, when your mail server, internet or both, could be down for extended periods of time. During such disturbances, business must still proceed. Email Continuity will give email access through Web based, as well as POP3 or IMAP accounts, so that communication can continue from a different location that has internet connectivity. |
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When my mail server goes down and I am sending messages from my Email Continuity Web based account, will my email recipients see an unfamiliar address? |
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No, you can control your Web based email 'reply to' settings so that your correspondents only see that the messages are coming from your primary email account and address. |
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What does Exchange continuity mean? |
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Customers with Exchange servers have, also, called our email continuity service our Exchange continuity service. |
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Does email continuity product work with any version of Exchange servers? |
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Absolutely. As a matter of fact the email continuity solution works with all types of servers. Some of our Exchange customers refer to this solution as Exchange continuity. |
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Will emails always go through your MX Failover (MX Backup) server first and then hit our Exchange Server, or would emails go through your server only when our Exchange Server is down? |
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This depends on the way the MX record is setup. In most cases, the Backup mail server should be set up as the secondary priority and, as a result, most of the emails would be delivered to your Exchange Server first. All of our MX Backup Solutions come with anti-spam and virus filtering during bagging time only. However, you may opt to utilize continuous anti-spam and virus filtering. The Anti-Spam portals are located at multiple premium facilities in East and West coast. This solution will route emails through the anti-spam servers before sending them to your Exchange server during your uptime. During primary mail server down time, emails pass through the filtering system and are then sent to our MX Backup Solution where they are held until your primary mail server becomes available.
For more information regarding our anti-spam and virus filtering services, please view:
Postini Anti-Spam and Virus Filtering
SpamWeeder Anti-Spam and Virus Filtering
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What will happen to emails if you are down (your server is down, no power, etc...)? |
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Original incoming messages will be held within our MX Failover solution. If you have purchased our Email Continuity add-on, "working copies" of each message received for users configured within the email continuity service will be sent the each user's corresponding Email Continuity account. These accounts may be accessed via a web based interface or pulled utilizing POP3 or IMAP into your existing email client (Outlook, Thunderbird, etc.). Users may view and/or reply to the incoming messages. Correspondents do not realize your primary mail server is off line and your business continuity is maintained.
We offer 99.9% uptime with all of our services and 99.999% for MX Failover services that include Postini Anti-Spam and Virus filtering. A mission critical solution for Fail Over MX (aka Mail Bagging and Backup MX) services, we recommend our VPS plans with optional redundancy of the solution. All plans may be customized to fit your specific email backup needs.
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